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  • I need help in placing my order

    We’re so sorry to hear that you’re experiencing difficulty in placing your order! Let us help.

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    If you’re signed into your account, we’ve found that logging out of your account and back in generally solves this issue. Once you sign back in, please click on the shopping cart icon to complete placing your order. If you’re still unable to place your order, please email our Concierge at concierge@bitsxbobs.com and we’ll help you out.

    If you’re browsing as a guest and unable to place an order, please email our Concierge at concierge@bitsxbobs.com or call us on our hotline (+65) 9650 5430 and we can help you place an order.
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  • How do I change my email preferences?

    If you prefer fortnightly highlights or occasional alerts, and want to stay updated on our latest promotions and online events, we've got you covered!

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    The power now lies with you, to control how often you hear from us. You can manage this by clicking on the Email Preferences link, which you will find under the ACCOUNT section in the website footer.
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  • How do I unsubscribe from emails?

    We usually send out alerts and inspirational home décor ideas via emails and we would hate to see you leave. But you can always unsubscribe by following the instructions below.

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    You will first need to log in to your account, by clicking on the MY ACCOUNT icon on the top right-hand corner of the website. On logging in, please scroll to Email Preferences and indicate that you do not want to be contacted further by clicking on the relevant check-box. Now you're all set.
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  • How do I change my email address or password?

    Happens all the time. You can change your email address or password by following the easy steps below.

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    Please click on the MY ACCOUNT icon on the top right-hand corner of our home-page. You will be directed to a log-in screen. If you are new to BitsxBobs, you will be prompted to sign-up by providing an email of your choice and a secure 6 - 20 character password. If you are already a member of BitsxBobs but have forgotten your password, you can click on 'Forgot your password?' on the log-in page. On clicking this, you will be asked to provide your email ID associated with your BitsxBobs account and we'll send you a secure link to update your password on this email ID. Please remember that our website requires a password between 6 - 20 characters for security reasons.
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  • How safe is my personal information on your site?

    All our members’ data and information is safe with us!

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    We will never disclose, share or sell your data to anyone. Please refer to our Privacy Policy and Terms of Service for more information.
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