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  • I need help with an order I received

    Your satisfaction is our top priority, so rest assured we are here to help!

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    We encourage our customers to inspect all orders carefully for damages or defects upon receiving them. All items are inspected and quality-checked by us prior to delivery. Even though extremely rare, the delivery process could sometimes be harsh on the items. If your order arrives in less-than-perfect condition, you have the right to reject the defected or damaged item at the time of delivery. Please reach out to us within 24 hours of receipt of your item(s) by simply letting us know about what happened and send a photo of the damaged item to our Concierge at concierge@bitsxbobs.com, so that we can help with the exchange, at no additional cost. Please note that we will not be able to accept or entertain any damage or defect claims after the 24 hours from the time of receipt of goods have lapsed. BitsxBobs reserves the right to reject any damage or defect claim deemed unfit, unreasonable, or raised after 24 hours from receipt of goods.
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  • I want to cancel an item or order I have not yet received

    We know how it goes -- sometimes you place an order, and then another product catches your eye. Luckily, we’re here to help!

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    Cancellation requests must be received within 24 hours of the order being placed. If the order has not been processed for fulfillment, we are happy to honor the request and refund your payment in full. Orders typically process within 24 hours of being placed. If you would like to cancel an order that is already in process, we will treat it as a standard return, per our 7-Day Return Policy. Please read more about our Return Policy below.
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  • I want to return or exchange an unused item I just bought

    So you are having second thoughts? Well, we can make it easy for you!

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    We have a standard Return Policy, that makes it easy for you to return, exchange, or get a refund on your order within 7-days from receipt of delivery, provided your returns are unused, undamaged, in original condition with full packaging. Please contact our Concierge at concierge@bitsxbobs.com and we’ll take care of your request.

    Please note that returns, exchange, or refund are subject to restocking fees, and delivery charges are not refundable.

    We also offer a variety of unique custom order products, many of which are made-to-order. These products are not eligible for cancellation or return.

    As we custom design and source Rugs in limited quantities, these are not eligible for cancellation, returns, exchange, or refund.

    All items that are used and not in their original packaging will not qualify for return, exchange or refund. BitsxBobs reserves the right to reject any return, exchange, refund deemed unfit or unreasonable.
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  • What is restocking fee and why am I charged for it

    We are all about affordable luxury and we keep our operations lean so that you benefit from our easy pricing. Returns cost us money, which is why we have to charge you a restocking fee.

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    The restocking fee partially covers the cost of processing an order including transportation, coordination and management fees, rewrapping, inventory and administrative management.
    All items accepted in good condition, but wished to be returned by you within 7-days of receipt of the order, will incur a restocking fee. This will be deducted on your refund, as per the rates below:

    Goods for exchange – SGD $10 per item
    Goods for refund – SGD $10 per item

    This restocking fee is applicable, even if you have other outstanding orders to be delivered. Do note that all returned products must be unused and in perfect resaleable condition.
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  • I want to add an item to my order

    We recommend placing a new order for the item(s) you would like to add, as we are not currently able to add items to existing orders.

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    However, if you want to include the new item(s) in one order, we recommend cancelling the initial order and then placing a separate order which includes the new item.

    Please note that cancellation requests need to be received within 24 hours of the order being placed. If the order has not been processed for fulfillment, we can honor the request and refund your payment in full.

    If you would like to cancel an order that is already in process, we will treat it as a standard return, per our 7-Day Return Policy. This means that you can return the item for a refund, minus the delivery charges. Items would be subject to restocking fees.

    Alternatively, please contact our Concierge at concierge@bitsxbobs.com, and we’ll try our best to help you.
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  • I want to edit my delivery address

    We can typically accommodate courtesy updates to your shipping address if you reach out to us within 24-hours of the order being placed. Be advised that we will do our best to update this information, but cannot guarantee that the desired changes will be made.

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    We are not able to update this information outside of the 24-hour window. Please note that an additional delivery charge may be incurred.

    Please contact our Concierge at concierge@bitsxbobs.com, and we’ll try our best to help you.
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  • What is the status of my order?

    After we receive and process your order, we’ll email your order confirmation and order number. Please note these details, as you will need them to track your order.

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    Usually within 1-2 days of processing your order, we will send you the scheduled delivery date and timings via email. If this timing does not suit you and / or if you would like to request for a specific slot, please contact us at our hotline (+65) 9650 5430 or email our Concierge at concierge@bitsxbobs.com with your order number and we will do our best to accommodate your request.

    You can also check the status of your order by calling us directly at our hotline (+65) 9650 5430 or email our Concierge at concierge@bitsxbobs.com and we’ll help track your order or the delivery man for you.

    In the uncommon event that your order is delayed, we will reach out to you via email to see if you are willing to wait for it. Don’t worry -- we’ll keep you in the loop and re-schedule at our cost!
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  • I’m unable to place my order

    We’re so sorry to hear that you’re experiencing difficulty in placing your order! Let us help

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    If you’re signed into your account, we’ve found that logging out of your account and back in generally solves this issue. Once you sign back in, please click on the shopping cart icon to complete placing your order. If you’re still unable to place your order, please email our Concierge at concierge@bitsxbobs.com and we’ll help you out.

    If you’re browsing as a guest and unable to place an order, please email our Concierge at concierge@bitsxbobs.com or call us on our hotline (+65) 9650 5430 and we can help you place an order.
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